Eligibility for Returns and Refunds:

To qualify for a return or refund:

• The item must be in the same condition as received—unworn, unused, with tags, and in its original packaging.
• A receipt or proof of purchase is required, and the purchase date must not exceed 15 days.

To initiate a return, please contact us at [email protected]. Once your request is accepted, we will provide detailed instructions on how and where to send your package. Note that customers are responsible for the return shipping charges. Items sent back without prior approval will not be accepted.

For any questions about returns, feel free to email us at [email protected].

Damages and Issues:

We recommend inspecting your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can address the issue promptly.

Non-Returnable Items and Exceptions:

• Items damaged due to customer handling are not eligible for returns unless proof of damage upon delivery is provided.
• Products purchased during sales events (e.g., seasonal sales, stock clearance, discount codes) are non-returnable and non-exchangeable.

Exchanges:

To exchange an item, return the original item first. Once the return is accepted, you can place a new order. Note that a 35% fee of the previous invoice/parcel will be applied for exchanges.

Refunds:

• Once your return is received and inspected, we will notify you of the refund status.
• If approved, 30% of the original amount will be deducted, and the remaining amount will be refunded via your preferred payment method.
• Refunds may take 3-12 business days to process, depending on your bank or credit card company.

For further assistance, contact us at:

Contact Information:

Website: DecoringHome
Email: [email protected]
Phone: +92 329 5393050